We arrived at Grandma’s at about 6:30 PM local time on September 14, 2011, after having made a reservation over the phone with “Grandma” a few hours earlier in the day. As we pulled the motorhome up to the check-in area, a man in bib overalls walked out and stood at the driver’s side window of our coach. I opened the window to talk to him and was greeted with, “We’re plumb full.” I explained that we had a reservation, to which he responded, “There ain’t a hole open anywhere in this place.” I told him we had called just a few hours earlier and had made a reservation. He said he didn’t know anything about that but there were no spaces available. I told him we had talked to an older lady when we called, that she said she needed to check on the availability of spaces, after which she called us back to say she had a space available, took our name, and said she would hold the space for us. I asked who she was. He said, “That was Grandma.” I then asked, “Okay, so who did she check with?” He said he didn’t know. My response was, “Well, I’m pretty sure I know, and I’m pretty sure it was you. I’m also pretty sure you ignored our reservation and sold sites to whoever happened to show up before we got here, which is why you don’t have a site available now.” He didn’t deny that and said only, “Well, I’m sorry but we’re full.” My reply was, “Well, in this situation sorry isn’t good enough. We relied on what we were told, now we’re here, and you’ve sold whichever site was supposed to be reserved for us to someone else. That is not acceptable in my book, but since you’ve done it we’ll be happy to leave. And rest assured we will tell as many people as we can that this is how you operate.” To which his only response was, “Well, you don’t have to get all (expletive deleted) about it.” We ended up staying at the Louisville South KOA. The KOA is only one exit farther north, but a world away from Grandma’s in terms of customer service and ambiance. For what it’s worth, as we made a lap through Grandma’s to get out, the spaces looked tight and very close together. Plus there were signs all over the place listing rules & regulations of the park. In other words, it appeared to be “highly regimented.” RV travel is supposed to be fun. Our experience with Grandma's was anything but.
We ended up at the Louisville South KOA , a very nice park run by courteous, friendly people. It’s also a mile or two away from Interstate 65, so it’s very quiet. There are lots of trees and grass – it is very peaceful. It’s a large park with sites for everything from tents to large motorhomes. We’ll definitely stay here again when we’re in the area.